English for Insurance

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Target Group

Insurance industry professionals
Claim assessors
Customer service agents
Supervisors and Managers
Office staff

Key Content

Insurance vocabulary
Insurance questions
Handling claims
Explaining procedures and policies
Listening skills for insurance
Telephone skills for insurance
Email skills for insurance

Outcomes

Work effectively with foreign managers
Deal confidently with foreign customers
Explain complex processes
Respond to questions about claims
Write clear communicative documents