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English for Distribution and Logistics

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Target Group

Managers
Supervisors
Counter staff
Office staff

Key Content

Logistics vocabulary
Dimensions, materials, shapes, features and uses
Reporting damage
Tracking
Explaining delays
English for Customer Service
Professional call handling
Responding to email enquiries

Outcomes

Handle routine enquiries about orders
Write messages, notes and instructions about delivery
Deal with complaints

Methodology

Multimedia classroom tuition
Small and large group work
Demonstrations and examples
Role-plays and simulations
Instructor feedback

Delivery

Max number of trainees: 15
20/25 x 2 hour sessions (40 or 50 hours)
Available at 3 levels:
Elementary
Pre-Intermediate
Intermediate

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Contact Us

555 SSP Tower, 11th Floor Sukhumvit 63 (Ekkamai), Klongton, Vadhana, Bangkok 10110
Tel: 027114170 - 3 Fax: 027114174

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