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English Training
English for the Insurance Industry
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Target Group

  • Insurance industry professionals;
  • Claim assessors;
  • Customer service agents;
  • Supervisors;
  • Managers;
  • Office staff.

Key Content

  • Insurance vocabulary
  • Insurance principles
  • Insurance questions;
  • Insurance claims;
  • Insurance procedures;
  • Insurance policies;
  • Negotiating;
  • Risk Management
  • Assessing claims;
  • Listening skills ;
  • Telephone skills;
  • Email and report writing;
  • Meetings;
  • Presentations.



Outcomes

  • Work effectively with foreign managers;
  • Deal confidently with foreign customers;
  • Explain complex processes;
  • Respond to questions about claims;
  • Write clear communicative documents.

Methodology

  • Role-plays;
  • Simulations;
  • Case-studies;
  • Discussions,
  • Presentations;
  • Reports;
  • Email practice;
  • Feedback

Delivery

  • Max number of trainees:15
  • 20/25  x 2 hour sessions (40 or 50 hours)
  • Available at 4 levels:
    • Elementary
    • Pre-Intermediate
    • Intermediate
    • Upper-Intermediate

Quick course view:
  • Team building Team building
  • Workshops Workshops
  • Fun with English Fun with English
  • English Camps English Camps
  • Active Learning Active Learning
  • Expert feedback Expert feedback
  • Outdoor activities Outdoor activities
  • Practice Practice
Contact Us
Tel : 0-2237-3840-4
Fax : 0-2237-3845
4th Fl., Shangri-La Pavilion Chao Phraya Tower89 Soi Wat Suan Plu, Bangkok 10500 Thailand
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